Question 1

Is background removal really free?

Accepted Answer

Yes. Removing the background from an image is unlimited and free — you can process as many images as you like without spending coins. Downloading the result costs a small number of coins (or you can watch a short ad to unlock a free, watermarked download instead).

Question 2

What are coins and how do I get them?

Accepted Answer

Coins are PixelloAI's in-app currency, used for AI Backgrounds, Text to Image, Text to Video generation, and downloads. New accounts start with free coins. You can earn a few more per day by watching a rewarded ad, or buy larger coin packs from the Coin Store.

Question 3

Do I need an account to use PixelloAI?

Accepted Answer

No — you can use core features like background removal and AI generation as a guest. Creating a free account just means your coins and creations are saved permanently instead of tied to that one session, and you can download without a watermark.

Question 4

Why does my downloaded image have a watermark?

Accepted Answer

Downloads earned by watching a rewarded ad (instead of spending coins) include a small "Created by PixelloAI" watermark. Paying the coin cost for a download always gives you a clean, watermark-free image.

Question 5

What can I create with PixelloAI besides background removal?

Accepted Answer

PixelloAI also offers AI Backgrounds (replace a background with an AI-generated scene), Text to Image (generate an image from a text prompt), Text to Video (generate a short video from a text prompt), and a built-in editor for cropping, text, shadows, and borders.

Question 6

Is PixelloAI available on iOS and Android?

Accepted Answer

Yes — PixelloAI works on the web right here, and as a native app on iOS and Android, with the same account, coins, and creations synced across all of them.

Question 7

How do I delete my account?

Accepted Answer

Go to Profile → Delete Account. This permanently removes your account and data and cannot be undone.

Question 8

How is PixelloAI different from remove.bg?

Accepted Answer

remove.bg charges per-image credits for background removal itself. On PixelloAI, background removal is completely free and unlimited — coins are only used for AI-generated backgrounds, text-to-image/video generation, and downloads, not for the core cutout.

Question 9

How is PixelloAI different from Photoroom?

Accepted Answer

Photoroom is a strong e-commerce-focused editor, but its free tier limits how many edits you get before hitting a paywall. PixelloAI keeps background removal free and unlimited from day one, and adds AI image and video generation alongside product-photo editing.

Question 10

Do I need Photoshop to remove a background?

Accepted Answer

No. Photoshop can do it with manual selection tools and a learning curve, but PixelloAI's AI background remover does the same job automatically in seconds, with no software to install.

Question 11

Can I use PixelloAI for Amazon or Etsy product photos?

Accepted Answer

Yes. A common workflow is: remove the background from your product photo, fill it with solid white (Amazon's main-image requirement) or a branded color, and export at full resolution for your listing.

Question 12

What image formats can I download?

Accepted Answer

Background-removed and edited images are exported as PNG, which supports transparency. Generated videos are exported as MP4.

Question 13

Can I remove the background from a photo of a person, including hair?

Accepted Answer

Yes — the AI model is trained to handle fine detail like hair strands and semi-transparent fabric edges, not just simple solid-object cutouts.

Question 14

Is there a limit to how many AI images or videos I can generate?

Accepted Answer

There's no hard limit — generation is metered by coins, which you can earn via rewarded ads or purchase. Background removal itself has no limit or coin cost at all.

Frequently Asked Questions